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Training Programs |
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Trainings
 Customer CareParticipants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.
Target Audience:All the employees of a company who work with customers
Goal: train all-round developed Administrator of an establishment, qualified in different spheres
Target Audience:Administrators, management personnel.
This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.
Target Audience:Head of department, regional directors, training and HR-managers. Goal: form and develop personnel skills:
• Ability to wait on tables and professional quality
• Differentiation between favor and officiousness
• Intonation and oratory skill
• Skill of “being invisible” for guests as regards profession quality.
Target Audience:Waiters, customer care personnel. Finance• To provide participants with budgeting techniques and budget planning skills.
• To study the budget control procedure.
• To give general information on practical aspects of budgeting as a complicated technique in terms of its organizational issues.
• To give general information on some approaches to effective budgeting process.
• To provide general information on methods of identifying problems connected with budgeting process.
• To teach participants to make a company’s consolidated budget consisting of several budget units and accounting centers.
Target Audience:Finance Managers, accountants, top- managers
Training participant will be introduced to basic budget and accountability budget, main types of budget, will be able to budgeting and diagnosis common mistakes and using the budget for efficient managing the company.
Target Audience:Managers, who are responsible for budgeting Training participant will be introduced to financial system’s structure, enterprise financial model, financial planning, to cash management, capital management and structural policy of the enterprise. Also the participants will learn to capital expenditure appraisal and inflation assessment during projects analyses.
Target Audience:Financial managers, accountants who prepare for exams and certification. The purpose of training:
•to get participants familiarized with basics of the financial system and financial markets; the main components of financial reports,
•to teach the analysis of financial reports and financial planning,
•to familiarize with planning techniques and investment projects analysis
Target Audience:Top-managers, HR-spesialists, Heads of department
The purpose of training:
• to get participants familiarized with basics of the financial system and financial markets; the main components of financial reports,
• to teach the analysis of financial reports and financial planning,
• to familiarize with planning techniques and investment projects analysis
Target Audience:Top-managers, HR-spesialists, Heads of department Training participant will be introduced to overview main aspects of financial management and accounting. They will receive accounting finance skills as well as the company’s budget developing hand on experiences.
Target Audience:Specialists, managers, directors of departments. Participants of the training will be introduced to basics of financial reporting, component part of financial analysis and will be able to analyze financial reporting.
Target Audience:Finance managers, accountants, top-managers - Get acquaint with basics of financial accounting,
- Get acquaint with compounds of financial analysis,
- Obtain skills on financial accounting analysis.
Target Audience:Financial managers, accountants, top-managers.
Training participant will be introduced to fund movement, with basic financial instruments, business liabilities, subscribed capital, consolidated financial accountability and financial analyses.
Target Audience:Financial managers, accountants which prepared for passing exams.
Training participant will be introduced to main principles of accounting basis and financial reports, issuance of balance sheet, report on profit and losses, movement of funds according to International Financial Reporting Standards.
Target Audience:Financial managers, accountants, top-managers.
Training Participants will be introduced to functions and features of the management accounting in the present day conditions. Also participants will learn how to manage risks, draw up the budget and will be introduced to basic financial indicators and strategic management accounting.
Target Audience:Finance Managers, accountants, top- managers
Training participants will learn to the point of the management accounts, functional system of coast assignment, cost calculation, to related and fixed costs, pricing and budgeting.
Target Audience:Financial managers, accountants, top-managers
HRParticipants will have an opportunity to familiarize themselves with main competencies, distinguish competencies of their company and learn competences modeling.
Target Audience:Specialists and HR department managers, line managers
After the completion of the course a participant will
• know what the competence is and how to make it useful for an organization
• have an idea about different approaches to understand the competence
• have an idea how to classify competence
• be able to design company-internal model of the competence and apply it on practice
Target Audience:HR managers and heads of companies interested in the development and implementation of competence model into their company’s policy.
Recruitment as business process. The main stages; Interview types and styles. Meta-program interview.
Target Audience:HR specialists, directors and specialists responsible for personnel recruitment.
Participants of training will familiarize themselves with record keeping, electronic document flow, and requisites of documents as well as standards and rules of document management.
Target Audience:Training is intended for record keepers, secretaries, office managers, chancellery clerks, and for those, who want to get systematic knowledge and skills in record keeping within modern organization. The training-seminar represents studying theories plus working-off practical skills for paperwork administration (preferably done on computers in case there is a possibility).
Target Audience: Record keeping managers, HR managers, secretaries, office managers, reception, and for everyone interested in achieving systematic knowledge and skills on record keeping in modern organizations.
- to create ideas of personnel motivation,
- to develop personnel motivation skills.
Target Audience:Top and mid-level managers, HR managers
Participants will get information about innovation, based on human typology, will be able to work with different types of people and couching as a style of management and creation of innovation climate.
Target Audience:Heads of department, regional directors, training managers, HR-managers.
•know about HR manager’s role in interviewing and personnel adaptation.
•to able to systemize recruiting stages
•draft recruitment requests.
•be able to prepare and conduct the interviews.
•train the most suitable candidate appraisal methods.
Target Audience:Heads of departments and divisions, HR managers, recruitment managers.
•know about HR manager’s role in interviewing and personnel adaptation.
•to able to systemize recruiting stages
•draft recruitment requests.
•Be able to prepare and conduct the interviews.
•Train the most suitable candidate appraisal methods.
Target Audience:Heads of departments and divisions, HR managers, recruitment managers.
- Information about general records keeping;
- Information about HR records keeping;
Target Audience:Record keeping managers, HR managers, secretaries, office managers, receptionists, and for everyone interested in achieving systematic knowledge and skills on record keeping in modern organizations.
Training participants will familiarize themselves with personnel evaluation in general HR management system, basic principles of conducting evaluation, modern methods of personnel evaluation, learn how to draw up attestation documents and analyze attestation results.
Target Audience:Specialists of HR department, HR-directors, heads of departments, specialists •Получение системных знаний современных методов и технологий оценки персонала.
•Навыки адаптации инструментов оценки под задачи компании.
•Навыки участия в процедуре оценки по технологии Assessment Center.
Target Audience:-HR-менеджеры
-Сотрудники департамента по работе с персоналом Upon completion of the training participants will be able to analyze and plan demands for human resources, know about modern methods and diagnostics techniques for pretenders to a vacancy and find out more about regulations and procedures of estimation and attestation of personnel.
Target Audience:Heads of departments interested in effective training system, HR managers, trainings and development managers.
Aims of the training:
• To give information about process of management
• To give information about creation of system of human resources management
• To develop skills of organization of work of human resources management
• Give a general idea of key directions of business: attestation, motivation, evaluation, corporate culture, personnel administration
• To develop skills of conflicts management
• To give information about functions, responsibilities of HR manager.
Target Audience:Top-managers, head of departments, HR-managers, specialist of HR-department. Generate skills of work with personnel reserve
Receive tools for formation of professional administrative competencies
Be able to replace vacant positions in the company in due time
B able to raise employees’ motivation level due to prospects of professional and career growth
Be able to increase level of employees’ competencies and attract them to company aims and projects.
Be able to reveal the best employees, and give opportunities for their potential to be recognized
Target Audience:HR managers, personnel appraisal managers, HR directors.
HR-managers, personnel recruitment specialists, training-managers.
-What is Training & Personnel Development Strategy;
-Work out training strategy
-Assess training needs and set training objectives;
-Modern trends in training
-Training planning & budgeting;
Target Audience:Managers interested in setting up of an effective training system, staff of departments on personnel management, training and development managers.
Participants will get the idea of personnel development, learn to create strategy of education, evaluate personnel needs in education and learn to draw up a budget.
Target Audience:HR-managers, top-managers, head of departments Participants will learn how to set goals and identify personal resources and evaluate personnel resources and get acquainted with modern techniques of self-regulation.
Target Audience:Top-managers, director of department, sales-managers and clients managers. Increase the effectiveness of team work skills of the participants through development of team cooperation skills, management of group processes, specifics of team work, including behavior promoting or interfering with the company goal achieving. Enlarge the repertoire of used team roles.
Target Audience:Wide audience
ManagementObtain knowledge and skills to understand, prevent, manage and settle conflict situations and control over emotional state.
Target Audience:Middle managers, personnel reserves, leading specialists.
Aims: You will learn how to use the tools of strategic planning for IT governance, how to make IT strategy part of the regular procedures of strategic planning and align it with the functional strategies: marketing strategies, financial strategies and production strategy.
Target Audience:The program is designed for business owners, CEOs, CIOs, heads of IT services.
1. Learn about and appreciate the benefits of diversity/cross-cultural environment.
2. Learn about specifics of cross-cultural management in Kazakhstan.
Target Audience:1. Non-Kazakhstan national managers/staff of MNCs (Multi National Companies) beginning to work in Kazakhstan 1. Learn about and appreciate the benefits of diversity/cross-cultural environment.
2. Learn about specifics of cross-cultural management in Kazakhstan.
Target Audience:1. Non-Kazakhstan national managers/staff of MNCs (Multi National Companies) beginning to work in Kazakhstan
2. Local Kazakhstan or CIS nationals working with foreign counterparts within the same MNC or interacting with their colleagues abroad 1. Based on latest techniques and technologies.
2. Aimed to mature leaders and advanced heads of the departments.
3. It is deep examination of ones causes and consequences.
4. Knowledge obtained during the training will help you as long as you live.
Target Audience:Owners, directors and heads of the departments
Aims: to get knowledge and develop sills for effective management of the team. During the course participants can evaluate their own level of leadership competencies and make a program for perfection of necessary skills.
Target Audience:wide audience.
- Develop managing skills, train orator skills;
- Train skills for forming and managing team;
- Train skills for effective communication inside the team;
- Quality of leadership;
- Personnel motivation.
Target Audience:Employees interested in improving the effectiveness of made decisions.
Training participants will learn to management process, staff management system implementation, to develop management and organizational skills and study basic skills in management: attestation, motivation, estimation, corporate culture, personnel production.
Target Audience:Top-managers, heads of departments, HR-directors Aim of the training: Give knowledge and develop skills which raise effectiveness of decision-making in daily professional activity. Participants find opportunity to estimate own decision-making style and increase repertory of techniques in operation during the training.
Target Audience:Managers and top-managers who participate in planning, organization and control business processing.
Training`s goal:
To get knowledge and develop skills for achieving results with using of available resources
Target Audience:Managers and key managers who participate in decision making of planning, organization and control in business process.
1) Forming the system thinking and planning in sales approach; 2) How to motivate employees to occupy leading positions at services market; 3) Obtain knowledge and effective communication skills to achieve targets at negotiations` with the Clients. 4) Director’s personal growth
Target Audience:Business trainers, consultants, presenters, facilitators, heads of department, public speakers.
Heads of departments, regional managers of production and distributing companies, supervisors.
MarketingParticipants will have an opportunity to familiarize themselves with main types and forms of advertising, peculiarities of PR, organization and working out of PR campaigns and media planning.
Target Audience:Regional managers, directors of departments, marketing managers. Participants will have an opportunity to familiarize themselves with main types and content of tactical and strategic marketing. Get information about finance in marketing and learn how to make strategic marketing plans.
Target Audience:Regional managers, directors of departments, marketing managers. Oil & GasThis seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and work of principal markets. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation for increase of competitiveness and problem solving of new issues. This course is for employees, whose companies do not conduct internal introductory oil and gas programs.
Target Audience:•Employees of financial, commercial, legal, insurance, state and consulting companies, who need basic knowledge in economic and commercial issues, and also basic tendencies in oil and gas industry.
•Employees newly working in oil and gas industry, including probationers, who need basic knowledge in oil and gas industry. •Specialists who need more extensive knowledge in oil and gas sphere and economical factors influencing its development. This seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and principal markets` work. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation to increase the competitiveness and problem solving of new issues. This course is for company employees, who do not conduct internal introductory programs under this subject.
Target Audience:• Employees of financial, commercial, legal, insurance, state and consulting companies, who need basic knowledge in economic and commercial issues, and also basic tendencies in oil and gas industry.
• Employees newly working in oil and gas industry, including probationers, who need basic knowledge in oil and gas industry. • Specialists who need more extensive knowledge in oil and gas sphere and economical factors influencing its development. This seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and work of principal markets. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation for increase of competitiveness and problem solving of new issues. This course is aimed for company employees, which do not conduct internal introductory programs under this subject.
Target Audience:
Sales- Effectively work with clients on each stage of sales
- Find out advantages on each stage of decision making
- Simply and effectively present their Product
- Overcome typical objections
- «Finish squeezing» the clients
- Negotiate about the price
Target Audience:Clients relation managers, sales departments managers, managers for in-house trainings.
-Increase quality and quantity of telephone calls
-Effectively sale meetings
-Overcome blocks
-Make effective telephone presentations
-Overcome typical objections
Target Audience:Client relationship manager, sales managers, HR managers, heads of sales departments.
Participants will learn how to find out requirements and client’s motivation, identify advantages of goods and services, overcome objections and prepare client for a purchasing.
Target Audience:Company`s employees who work in sale field.
• Understanding of sales and efficient client servicing criteria
• Structuring personal sales experience
• Master skills for sale of express credit products.
Target Audience:Bank employees of credit departments, client relationship managers, front-office employees
To improve professional skills of the participants by training ability to form positive impression in sales or negotiations situations.
Target Audience:Sales managers, trade representatives, supervisors, sales department managers, merchandisers, employees of commercial organizations.
Prepare employees for effective negotiations with the clients and practice negotiation skills. Positively influence professional motivation and effectiveness, by means of experience exchange in the sphere of work with the key clients.
Target Audience:Directors, heads of departments, managers, supervisors, trade representatives.
Эта программа посвящена менеджменту в стиле коучинг – новейшего инструмента вдохновения сотрудников и команд к достижению результатов; Заведующие аптеками приобретут инструменты, с помощью которых управление провизорами станет более эффективным и позволит улучшить финансовые показатели, как отдельного сотрудника, так и аптеки в целом.
Target Audience:pharmacy managers
This program is dedicated to management of time and resources in coaching style. The participants will acquire instruments which may help to control the territory and improve financial indices both separate region and the whole company.
Target Audience:Pharmacists and specialists of pharmaceutical companies
-Effectively use non-verbal components
-Easily find points of contact with the opponent
-Work with soft and tough opponent’s strategies
-Use influence and argumentation skills
-Overcome typical objections
Target Audience:Client relationship manager, sales managers, HR managers. Heads of sales departments.
-Increase quality and quantity of telephone calls
-Overcome blocks
-Effective telephone presentation
-Overcome typical objections
-«Finish squeezing» the clients
Target Audience:Client managers, sales managers, managers on internal education, heads of sales departments.
To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
Target Audience:wide audience
-Manage with all types of objections
-Efficiently work with conflict clients
-Overcome blocks
-Release from the fear to face objection
-Find arguments and persuade the Client
Target Audience:Client relationship managers, sales managers, managers of internal education, heads of sales departments.
Soft Skills• Experienced trainer with numerous qualifications in training received both in Kazakhstan and abroad. Area of expertise – Human resources
Target Audience:wide audience Participants will be able to distinguish assured, hesitated and aggressive behavior and familiarize themselves with types of hesitated behavior and basic techniques of self-regulation in professional situations.
Target Audience:Top-managers, Middle level Managers, Heads of department
Participants will have an opportunity to familiarize themselves with a role of personal assistant and secretary, value of business etiquette for company image, learn to work effectively in telephone negotiations, can develop additional communicative skills and learn how to work with difficult clients and partners.
Target Audience:This course is required for secretaries, reception staff and personal assistants. Participants will have an opportunity to familiarize themselves with basic peculiarities of business communication, skills of constructive communication and behavior in stress situations.
Target Audience:Top-managers, middle-managers, clients and partners managers, heads of departments, training and development managers.
Participants of the training will learn the rules of business correspondence and corporate standards of business correspondence compiling, use business etiquette skills in letters and formulate goals and aims of business correspondence.
Target Audience:The seminar is designed for employees whose responsibilies include frequent and large amounts of business correspondence with clients and partners of a company.
- What is the conflict: causes and features
- Types of conflict behavior.
- Revealing conflict personality.
- Ways to settle conflicts
- What is manipulation
- Usage of conflict as the development and self-development
Target Audience:wide audience
What is a dream? Dream creation. Goal-setting. Goal achievement. How to economize. How to control money flows. How to become professional? How to earn more money?
Target Audience:wide
1. Plan negotiations – collect information,
2. Practice strategic behavior at negotiations,
3. Apply manipulation techniques at negotiations,
4. Take into consideration specific details at negotiations.
Target Audience:wide audience
Participants will be able to value personal skills of communication, interchange with experience in overcoming of barriers in communication, make better own skill of listening to opponent, make strategic and tactical situation analyses and conduct meeting effectively.
Target Audience:Wide audience •To give an idea of persuading influence;
•Developing of persuading speech skill;
•To give an idea of barriers preventing influence and ways of their overcoming;
•To acquaint (Familiarize) with methods, stages, logics of persuasion building;
•To acquaint with “manipulating influence” concept.
Target Audience:Managers of the departments, Sales and marketing managers, HR-managers, Training & Developing managers, “front-office” specialists.
Participants will have an opportunity to familiarize themselves with main types of influence, specification of personnel and professional communication, peculiarities of manipulation, main skills of persuasion and methods of confronting of manipulation.
Target Audience:Managers, heads of departments, sales-managers, customer care managers. The program of training directed on development of list of main competences, necessary for effective human recourses management: goal setting, stimulation, control, delegation, evaluation of results of work, managerial communications.
Target Audience:Top and middle level managers, head of departments
Participants will get skills of conducting and organization of business meetings and familiarize themselves with main stages of discussions, with the usage of effective communication on business meetings and will be able to make a conclusion of a business meeting.
Target Audience:Secretaries, top-managers, HR-spesialists, heads of department
Aims: At the end of the training the participants will know about:
basics of oratory skills;
non-verbal methods of audience influence;
To compose presentation.
Target Audience:wide audience
Training objective: To develop special competencies for effective appearance to audience and conducting presentations.
Target Audience:Employees who need presentation skills and whose work depends on quality of conducting presentations.
• Plan and prepare presentations,
• Work with presentation auxiliary tools,
• Audience influence skills,
• Oratory skills.
Target Audience:Wide audience
Art of presentations and oratory skills: main components; speech energetic and assertiveness; your personal presentation style, Speech techniques; etc.
Target Audience:Translators, making presentations and participating at different meetings with clients and business partners.
The seminar-training is based on interactive methodology of active involvement of the participants into training process. Basic methods: mini-lectures, testing, group discussions, demo from trainer, work in small groups, work in groups of two and three persons to train skills, mini-presentations, review and analysis of cases and reels.
Target Audience:Managers, heads of departments, sales-managers, customer care managers.
Participants will have an opportunity to familiarize themselves with main secretary responsibilities, elements of etiquette protocol in secretarial work and corporate culture. Also participants get acquainted with specification of telephone communication and basic rules organization of business meetings.
Target Audience:Office managers, secretaries, receptionists.
● Coping with fears and the ways to deal with them,
● Understanding of stress provoking factors and antistress techniques,
● Stress-management elements (harmony of psychical and psychological health),
● Worked-out stress influencing skills and career growth.
Target Audience:wide audience
Training’s goals:
• Rally employees of one company;
• Give an opportunity to understand advantages of work in a team for every participant;
• To see advantages of team decision making
• Tasks that used in the training help to overcome barriers between participants and achieve self-expression in a team.
Target Audience:For all company`s employees. Participants of training will learn how to do work in condition of various time perception, use time-management technologies for evaluation of personal effectiveness, use “general principals of planning” in personal organization, set goals and get effective work skills, which can help in goal achieving. Also, use methods of delegation and organize their work and work place effectively.
Target Audience:Managers, head of departments, sales-managers, customer care managers
wide audience
At the end of the course the participants will be able to:
• positioning of priorities,
• work with time instruments,
• time management technologies,
• processing elements of live role balance.
Target Audience:wide audience
• Work using different perceptions of time;
• Identify where and why they lose or waste time;
• Name the advantages of different Time Management Systems: B. Franklin’s, D. Eisenhower’s, and accomplish the result-oriented planning;
• Organize work using “general principles of planning”;
• Set goals and develop effective working habits to meet these goals;
• Set priorities and identify vital and important tasks;
• Determine TM tools, methods and new planning technologies (Microsoft Outlook);
• Apply delegating methods to reduce working load;
• Apply working load methods on the basis of biorhythms and apply rest technologies methods;
• Organize work and desk.
Target Audience:Wide audience
Aims:
At the end of the course the participants will:
- Learn practical work skills with different audiences.
- Learn training skills and ability to conduct trainings.
Target Audience:Business trainers, consultants, presenters, facilitators, directors, public speakers.
Understand objections` typology, Use service management elements, Practice main techniques to overcome objections, Avoid conflict situations and make them useful for the both parties.
Target Audience: wide audience
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