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Trainings
 Customer CareParticipants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.
Target Audience:All the employees of a company who work with customers
Goal: train all-round developed Administrator of an establishment, qualified in different spheres
Target Audience:Administrators, management personnel.
This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.
Target Audience:Head of department, regional directors, training and HR-managers. Goal: form and develop personnel skills:
• Ability to wait on tables and professional quality
• Differentiation between favor and officiousness
• Intonation and oratory skill
• Skill of “being invisible” for guests as regards profession quality.
Target Audience:Waiters, customer care personnel. Participants of training will have an opportunity to familiarize themselves with main techniques of work with “difficult” clients, learn to work with objections and integrate gained knowledge and skills in day-to-day work.
Target Audience:All the employees of a company who work with customers FinanceTraining participant will be introduced to main principles of accounting basis and financial reports, issuance of balance sheet, report on profit and losses, movement of funds according to International Financial Reporting Standards.
Target Audience:Financial managers, accountants, top-managers.
Training participant will be introduced to basic budget and accountability budget, main types of budget, will be able to budgeting and diagnosis common mistakes and using the budget for efficient managing the company.
Target Audience:Managers, who are responsible for budgeting Training participant will be introduced to financial system’s structure, enterprise financial model, financial planning, to cash management, capital management and structural policy of the enterprise. Also the participants will learn to capital expenditure appraisal and inflation assessment during projects analyses.
Target Audience:Financial managers, accountants who prepare for exams and certification. Training participant will be introduced to overview main aspects of financial management and accounting. They will receive accounting finance skills as well as the company’s budget developing hand on experiences.
Target Audience:Specialists, managers, directors of departments. Participants of the training will be introduced to basics of financial reporting, component part of financial analysis and will be able to analyze financial reporting.
Target Audience:Finance managers, accountants, top-managers Training participant will be introduced to fund movement, with basic financial instruments, business liabilities, subscribed capital, consolidated financial accountability and financial analyses.
Target Audience:Financial managers, accountants which prepared for passing exams.
Training Participants will be introduced to functions and features of the management accounting in the present day conditions. Also participants will learn how to manage risks, draw up the budget and will be introduced to basic financial indicators and strategic management accounting.
Target Audience:Finance Managers, accountants, top- managers
Training participants will learn to the point of the management accounts, functional system of coast assignment, cost calculation, to related and fixed costs, pricing and budgeting.
Target Audience:Financial managers, accountants, top-managers
HR- Information about general records keeping;
- Information about HR records keeping;
Target Audience:Record keeping managers, HR managers, secretaries, office managers, receptionists, and for everyone interested in achieving systematic knowledge and skills on record keeping in modern organizations.
Participants will have an opportunity to familiarize themselves with main competencies, distinguish competencies of their company and learn competences modeling.
Target Audience:Specialists and HR department managers, line managers
At the end of the training participants will be able to form requirements to candidate, interview effectively and work correctly with candidates’ CVs.
Target Audience:Specialists and managers of departments participating in the process of recruitment.
Participants of training will familiarize themselves with record keeping, electronic document flow, and requisites of documents as well as standards and rules of document management.
Target Audience:Training is intended for record keepers, secretaries, office managers, chancellery clerks, and for those, who want to get systematic knowledge and skills in record keeping within modern organization. The training-seminar represents studying theories plus working-off practical skills for paperwork administration (preferably done on computers in case there is a possibility).
Target Audience: Record keeping managers, HR managers, secretaries, office managers, reception, and for everyone interested in achieving systematic knowledge and skills on record keeping in modern organizations.
- to create ideas of personnel motivation,
- to develop personnel motivation skills.
Target Audience:Top and mid-level managers, HR managers
Participants will get information about innovation, based on human typology, will be able to work with different types of people and couching as a style of management and creation of innovation climate.
Target Audience:Heads of department, regional directors, training managers, HR-managers.
Training participants will familiarize themselves with personnel evaluation in general system of HR management, basic principles of conducting evaluation, modern methods of personnel evaluation, learn how to draw up attestation documents and analyze results of attestation.
Target Audience:Specialists of HR department, HR-drectors, head of departments, specialists Upon completion of the training participants will be able to analyze and plan demands for human resources, know about modern methods and diagnostics techniques for pretenders to a vacancy and find out more about regulations and procedures of estimation and attestation of personnel.
Target Audience:Heads of departments interested in effective training system, HR managers, trainings and development managers.
Aims of the training:
• To give information about process of management
• To give information about creation of system of human resources management
• To develop skills of organization of work of human resources management
• Give a general idea of key directions of business: attestation, motivation, evaluation, corporate culture, personnel administration
• To develop skills of conflicts management
• To give information about functions, responsibilities of HR manager.
Target Audience:Top-managers, head of departments, HR-managers, specialist of HR-department. Participants will get the idea of personnel development, learn to create strategy of education, evaluate personnel needs in education and learn to draw up a budget.
Target Audience:HR-managers, top-managers, head of departments Participants will learn how to set goals and identify personal resources and evaluate personnel resources and get acquainted with modern techniques of self-regulation.
Target Audience:Top-managers, director of department, sales-managers and clients managers. LogisticsParticipants of training will have an opportunity to familiarize themselves with basic types of logistics, understand complications connected with physical movement of goods and how they depend upon mission of firm, understand responsibility of logistics management in a company and analyze system of commodity flow and appropriate system of information.
Target Audience:This training is useful for middle level and top managers working for trade or production companies and involved in management of product flows ManagementPurpose of training: To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
Target Audience:Specialists, managers different levels, all employees who interested in effective decision of conflict situations. Materials of this program dedicated to practical skills of a manager. Usage of this skills with theoretical and special knowledge in different spheres of business, characterize as administrative culture of manager and real ability to manage.
Target Audience:Top-managers, managers of middle level, head of departments Training participants will learn to management process, staff management system implementation, to develop management and organizational skills and study basic skills in management: attestation, motivation, estimation, corporate culture, personnel production.
Target Audience:Top-managers, heads of departments, HR-directors Aim of the training: Give knowledge and develop skills which raise effectiveness of decision-making in daily professional activity. Participants find opportunity to estimate own decision-making style and increase repertory of techniques in operation during the training.
Target Audience:Managers and top-managers who participate in planning, organization and control business processing.
The training makes the audience acquainted with all issues of project management – from the basics to techniques of project’s plan design as well as risks, personnel, contracts and quality management. Special attention is paid to the issues of the learnt principles implementation in corporate system of the project management.
Target Audience:All who is responsible for project realization: project-managers, top-managers.
Training`s goal:
To get knowledge and develop skills for achieving results with using of available resources
Target Audience:Managers and key managers who participate in decision making of planning, organization and control in business process.
MarketingParticipants will have an opportunity to familiarize themselves with main types and forms of advertising, peculiarities of PR, organization and working out of PR campaigns and media planning.
Target Audience:Regional managers, directors of departments, marketing managers. Participants will have an opportunity to familiarize themselves with main types and content of tactical and strategic marketing. Get information about finance in marketing and learn how to make strategic marketing plans.
Target Audience:Regional managers, directors of departments, marketing managers. Uniqueness of the training is in trainer’s experience in many branches of business – FMCG, financial sector, food-processing industry, etc. – and integration of this experience into the knowledge allowing considerably expand understanding of own possibilities and, as consequence, to raise work effectiveness. Besides, training gives practical skills of work with advertising agencies which, certainly, are the basic service providers for marketing department.
Target Audience:Seminar for beginners and practicing marketing specialists interested in basic understanding of application marketing who need both basic knowledge about application marketing and practical skills connected with everyday work; for beginners in the sphere of advertising who do not have practical experience in marketing.
SalesParticipants will be able to clarify needs and motivations of a client, demonstrate possibilities of goods, services for a client and striving for progress in consummation of a deal.
Target Audience:Experts and managers of consulting and director of sales department.
Participants will learn how to find out requirements and client’s motivation, identify advantages of goods and services, overcome objections and prepare client for a purchasing.
Target Audience:Company`s employees who work in sale field.
To improve professional skills of the participants by training ability to form positive impression in sales or negotiations situations.
Target Audience:Sales managers, trade representatives, supervisors, sales department managers, merchandisers, employees of commercial organizations.
To get knowledge and skills on stimulating selling process in trade hall.
Target Audience:Sales managers, sales representatives, supervisors, sales department managers, merchandisers, employees of retailing enterprises.
Participants of training will be able to attract clients’ attention, identify profits of their goods and services for clients, overcome typical remuneration objections and learn to make a bargain.
Target Audience:Experts and managers of different departments engaged in the process of consulting and direct sales.
Improve effectiveness of professional skills of the participants in the sphere of teleselling by recognition of peculiarities of telephone communication and train participants’ skills in the sphere of telephone communication techniques.
Target Audience:Managers, sales representatives, employees of trade departments performing promotion of goods and services by means of teleselling.
To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
Target Audience:wide audience
To train constructive work skills with objections, apprehensions and excuses of clients that leads to improve of financial effectiveness in commercial negotiations.
Target Audience:Employees of “selling” departments (commercial agents, consultants in sales areas, service system specialists, etc.) whose job responsibilities include intensive communication with clients.
Soft SkillsParticipants will be able to distinguish assured, hesitated and aggressive behavior and familiarize themselves with types of hesitated behavior and basic techniques of self-regulation in professional situations.
Target Audience:Top-managers, Middle level Managers, Heads of department
Participants will have an opportunity to familiarize themselves with a role of personal assistant and secretary, value of business etiquette for company image, learn to work effectively in telephone negotiations, can develop additional communicative skills and learn how to work with difficult clients and partners.
Target Audience:This course is required for secretaries, reception staff and personal assistants. Participants will have an opportunity to familiarize themselves with basic peculiarities of business communication, skills of constructive communication and behavior in stress situations.
Target Audience:Top-managers, middle-managers, clients and partners managers, heads of departments, training and development managers.
Participants of the training will learn the rules of business correspondence and corporate standards of business correspondence compiling, use business etiquette skills in letters and formulate goals and aims of business correspondence.
Target Audience:The seminar is designed for employees whose responsibilies include frequent and large amounts of business correspondence with clients and partners of a company.
Goals:
• to form own strategic plan for the 3-5 years immediately ahead;
• to realize main guidelines
• to correlate day-to-day work with personal priorities;
• to find balance between personal and professional activities;
• to provide necessary time for resting and fill your life with interesting events, which are inaccessible in press life style and days full of daily routine.
Target Audience:Wide audience
Objective: After the training the participants will be able:
• To estimate personal communication skills
• To share experience on ability to overcome communicative barriers and to define development path of self abilities of correct information transfer;
• To improve self ability in listening of the opponent;
• To define the criteria of the communicative effectiveness;
• To consider principals of the effective communication through coordination of opinions, behavior and feedback;
• To conduct strategic and tactical analysis of the situation and PLAN THE SUCCESS
• To develop influence skills
• To handle the conflicts
Target Audience:Wide audience Participants get will have an opportunity to familiarize themselves with strategy of intensification of motivation, personal values and can work with goals and values for achieving of definite result.
Target Audience:Specialists of HR-department, HR-directors, head of departments, regional directors Participants will have an opportunity to familiarize themselves with main types of influence, specification of personnel and professional communication, peculiarities of manipulation, main skills of persuasion and methods of confronting of manipulation.
Target Audience:Managers, heads of departments, sales-managers, customer care managers. The program of training directed on development of list of main competences, necessary for effective human recourses management: goal setting, stimulation, control, delegation, evaluation of results of work, managerial communications.
Target Audience:Top and middle level managers, head of departments
Participants will get skills of conducting and organization of business meetings and familiarize themselves with main stages of discussions, with the usage of effective communication on business meetings and will be able to make a conclusion of a business meeting.
Target Audience:Secretaries, top-managers, HR-spesialists, heads of department
Participants learn how to prepare to negotiations, distinguish “dirty” methods and round out negotiations in their own favor.
Target Audience:Specialists and managers of the departments holding negotiations
Aims: At the end of the training the participants will know about:
basics of oratory skills;
non-verbal methods of audience influence;
To compose presentation.
Target Audience:wide audience
Training objective: To develop special competencies for effective appearance to audience and conducting presentations.
Target Audience:Employees who need presentation skills and whose work depends on quality of conducting presentations.
Participants of training will have an opportunity to familiarize themselves with main goals of presentation, learn to use basic channels of information transaction, use skills of persuasion and motivate auditory to action.
Target Audience:Specialists and managers, engaged in conducting presentations on regular basis
The seminar-training is based on interactive methodology of active involvement of the participants into training process. Basic methods: mini-lectures, testing, group discussions, demo from trainer, work in small groups, work in groups of two and three persons to train skills, mini-presentations, review and analysis of cases and reels.
Target Audience:Managers, heads of departments, sales-managers, customer care managers.
Participants will have an opportunity to familiarize themselves with main secretary responsibilities, elements of etiquette protocol in secretarial work and corporate culture. Also participants get acquainted with specification of telephone communication and basic rules organization of business meetings.
Target Audience:Office managers, secretaries, receptionists.
Participants will have an opportunity to familiarize themselves with main stress providers, with typical stereotypes of reaction on stress, basic methods of stress control in a team and handle their condition during stressful situations.
Target Audience:Top-managers; head of department; regional managers; managers of HR department; clients’ managers. Training’s goals:
• Rally employees of one company;
• Give an opportunity to understand advantages of work in a team for every participant;
• To see advantages of team decision making
• Tasks that used in the training help to overcome barriers between participants and achieve self-expression in a team.
Target Audience:For all company`s employees. Participants of training will learn how to do work in condition of various time perception, use time-management technologies for evaluation of personal effectiveness, use “general principals of planning” in personal organization, set goals and get effective work skills, which can help in goal achieving. Also, use methods of delegation and organize their work and work place effectively.
Target Audience:Managers, head of departments, sales-managers, customer care managers
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