Short Description Participants will have an opportunity to familiarize themselves with a role of personal assistant and secretary, value of business etiquette for company image, learn to work effectively in telephone negotiations, can develop additional communicative skills and learn how to work with difficult clients and partners.
     Audience This course is required for secretaries, reception staff and personal assistants.
     Trainers
Tatiana Leontyeva
     Date 12-08-2010

 

     Short Description This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.
     Audience Head of department, regional directors, training and HR-managers.
     Trainers
Dmitriy Arkhipov
     Date 26-08-2010

 

     Short Description Participants of the training will be introduced to basics of financial reporting, component part of financial analysis and will be able to analyze financial reporting.
     Audience Finance managers, accountants, top-managers
     Trainers
Nurlan Orazalin
     Date 11-09-2010

 

     Short Description Participants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.
     Audience All the employees of a company who work with customers
     Trainers
Dmitriy Arkhipov
     Date 23-09-2010

 

     Short Description Aim of the training: Give knowledge and develop skills which raise effectiveness of decision-making in daily professional activity. Participants find opportunity to estimate own decision-making style and increase repertory of techniques in operation during the training.
     Audience Managers and top-managers who participate in planning, organization and control business processing.
     Trainers
Vyacheslav Popov
     Date 21-10-2010

 

     Short Description Participants will have an opportunity to familiarize themselves with main competencies, distinguish competencies of their company and learn competences modeling.
     Audience Specialists and HR department managers, line managers
     Trainers
Ashat Bekishev
     Date 28-10-2010

 

     Short Description Purpose of training: To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
     Audience Specialists, managers different levels, all employees who interested in effective decision of conflict situations.
     Trainers
Vyacheslav Popov
     Date 11-11-2010

 

     Short Description Goals: • to form own strategic plan for the 3-5 years immediately ahead; • to realize main guidelines • to correlate day-to-day work with personal priorities; • to find balance between personal and professional activities; • to provide necessary time for resting and fill your life with interesting events, which are inaccessible in press life style and days full of daily routine.
     Audience Wide audience
     Trainers
Bulat Kurmangaliyev
Sagadat Sabitova
     Date 25-11-2010

 

     Short Description Training participant will be introduced to main principles of accounting basis and financial reports, issuance of balance sheet, report on profit and losses, movement of funds according to International Financial Reporting Standards.
     Audience Financial managers, accountants, top-managers.
     Trainers
Nurlan Orazalin
     Date 11-12-2010

 

     Short Description Participants will get information about innovation, based on human typology, will be able to work with different types of people and couching as a style of management and creation of innovation climate.
     Audience Heads of department, regional directors, training managers, HR-managers.
     Trainers
Vyacheslav Popov
     Date 23-12-2010