Details for training „Customer Service”
 
 
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Customer Service

Training Program
Purposes of training: to introduce the following notions:
  • Quality service and customer care;
  • Forming both positive personal and company images;
  • Ability to form service tactics at clients services;
  • Professionally communicate with clients;
  • Revealing clients needs;
  • Modern tendencies in work with claims;
  • Professionally settle issues regarding clients’ claims.


Training Audience
All the employees of a company who work with customers

Trainers
CPCA_SS/MG-004/1

Language of delivery
Russian

Training Place
Check Point Central Asia, Almaty, 61 A Kurmangazy str. tel: 259 88 88

Training Duration
2 days, 16 hours

Open Training Dates
16-04-2012, 16-07-2012

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