At the end of course the participants can:

• Explain the significance of a secretary duties for effective work of  a company;
• Explain the significance of  a business etiquette for work of a company;
• Explain the significance of  the concrete telephone call and its influence on quality of work  and relationship in the company
• Demonstrate skills of strategy planning, organization of business meetings, organization moments of presentations 
• Develop extra communicative skills for business communication;
• Demonstrate the attainment of record keeping rules.

This course is required for secretaries, reception staff and personal assistants.