Training Programs

Trainings

Customer Care

Short Description:

Participants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.

Target Audience:

All the employees of a company who work with customers

Effective Administrator Skills

Short Description:

Goal: train all-round developed Administrator of an establishment, qualified in different spheres

Target Audience:

Administrators, management personnel.

Supervisory Skills

Short Description:

This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.

Target Audience:

Head of department, regional directors, training and HR-managers.

Training for Waiters

Short Description:

Goal: form and develop personnel skills: • Ability to wait on tables and professional quality • Differentiation between favor and officiousness • Intonation and oratory skill • Skill of “being invisible” for guests as regards profession quality.

Target Audience:

Waiters, customer care personnel.