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Training Programs |
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Trainings
 Soft Skills• Experienced trainer with numerous qualifications in training received both in Kazakhstan and abroad. Area of expertise – Human resources
Target Audience:wide audience Participants will be able to distinguish assured, hesitated and aggressive behavior and familiarize themselves with types of hesitated behavior and basic techniques of self-regulation in professional situations.
Target Audience:Top-managers, Middle level Managers, Heads of department
Participants will have an opportunity to familiarize themselves with a role of personal assistant and secretary, value of business etiquette for company image, learn to work effectively in telephone negotiations, can develop additional communicative skills and learn how to work with difficult clients and partners.
Target Audience:This course is required for secretaries, reception staff and personal assistants. Participants will have an opportunity to familiarize themselves with basic peculiarities of business communication, skills of constructive communication and behavior in stress situations.
Target Audience:Top-managers, middle-managers, clients and partners managers, heads of departments, training and development managers.
Participants of the training will learn the rules of business correspondence and corporate standards of business correspondence compiling, use business etiquette skills in letters and formulate goals and aims of business correspondence.
Target Audience:The seminar is designed for employees whose responsibilies include frequent and large amounts of business correspondence with clients and partners of a company.
- What is the conflict: causes and features
- Types of conflict behavior.
- Revealing conflict personality.
- Ways to settle conflicts
- What is manipulation
- Usage of conflict as the development and self-development
Target Audience:wide audience
What is a dream? Dream creation. Goal-setting. Goal achievement. How to economize. How to control money flows. How to become professional? How to earn more money?
Target Audience:wide
1. Plan negotiations – collect information,
2. Practice strategic behavior at negotiations,
3. Apply manipulation techniques at negotiations,
4. Take into consideration specific details at negotiations.
Target Audience:wide audience
Participants will be able to value personal skills of communication, interchange with experience in overcoming of barriers in communication, make better own skill of listening to opponent, make strategic and tactical situation analyses and conduct meeting effectively.
Target Audience:Wide audience •To give an idea of persuading influence;
•Developing of persuading speech skill;
•To give an idea of barriers preventing influence and ways of their overcoming;
•To acquaint (Familiarize) with methods, stages, logics of persuasion building;
•To acquaint with “manipulating influence” concept.
Target Audience:Managers of the departments, Sales and marketing managers, HR-managers, Training & Developing managers, “front-office” specialists.
Participants will have an opportunity to familiarize themselves with main types of influence, specification of personnel and professional communication, peculiarities of manipulation, main skills of persuasion and methods of confronting of manipulation.
Target Audience:Managers, heads of departments, sales-managers, customer care managers. The program of training directed on development of list of main competences, necessary for effective human recourses management: goal setting, stimulation, control, delegation, evaluation of results of work, managerial communications.
Target Audience:Top and middle level managers, head of departments
Participants will get skills of conducting and organization of business meetings and familiarize themselves with main stages of discussions, with the usage of effective communication on business meetings and will be able to make a conclusion of a business meeting.
Target Audience:Secretaries, top-managers, HR-spesialists, heads of department
Aims: At the end of the training the participants will know about:
basics of oratory skills;
non-verbal methods of audience influence;
To compose presentation.
Target Audience:wide audience
Training objective: To develop special competencies for effective appearance to audience and conducting presentations.
Target Audience:Employees who need presentation skills and whose work depends on quality of conducting presentations.
• Plan and prepare presentations,
• Work with presentation auxiliary tools,
• Audience influence skills,
• Oratory skills.
Target Audience:Wide audience
Art of presentations and oratory skills: main components; speech energetic and assertiveness; your personal presentation style, Speech techniques; etc.
Target Audience:Translators, making presentations and participating at different meetings with clients and business partners.
The seminar-training is based on interactive methodology of active involvement of the participants into training process. Basic methods: mini-lectures, testing, group discussions, demo from trainer, work in small groups, work in groups of two and three persons to train skills, mini-presentations, review and analysis of cases and reels.
Target Audience:Managers, heads of departments, sales-managers, customer care managers.
Participants will have an opportunity to familiarize themselves with main secretary responsibilities, elements of etiquette protocol in secretarial work and corporate culture. Also participants get acquainted with specification of telephone communication and basic rules organization of business meetings.
Target Audience:Office managers, secretaries, receptionists.
● Coping with fears and the ways to deal with them,
● Understanding of stress provoking factors and antistress techniques,
● Stress-management elements (harmony of psychical and psychological health),
● Worked-out stress influencing skills and career growth.
Target Audience:wide audience
Training’s goals:
• Rally employees of one company;
• Give an opportunity to understand advantages of work in a team for every participant;
• To see advantages of team decision making
• Tasks that used in the training help to overcome barriers between participants and achieve self-expression in a team.
Target Audience:For all company`s employees. Participants of training will learn how to do work in condition of various time perception, use time-management technologies for evaluation of personal effectiveness, use “general principals of planning” in personal organization, set goals and get effective work skills, which can help in goal achieving. Also, use methods of delegation and organize their work and work place effectively.
Target Audience:Managers, head of departments, sales-managers, customer care managers
wide audience
At the end of the course the participants will be able to:
• positioning of priorities,
• work with time instruments,
• time management technologies,
• processing elements of live role balance.
Target Audience:wide audience
• Work using different perceptions of time;
• Identify where and why they lose or waste time;
• Name the advantages of different Time Management Systems: B. Franklin’s, D. Eisenhower’s, and accomplish the result-oriented planning;
• Organize work using “general principles of planning”;
• Set goals and develop effective working habits to meet these goals;
• Set priorities and identify vital and important tasks;
• Determine TM tools, methods and new planning technologies (Microsoft Outlook);
• Apply delegating methods to reduce working load;
• Apply working load methods on the basis of biorhythms and apply rest technologies methods;
• Organize work and desk.
Target Audience:Wide audience
Aims:
At the end of the course the participants will:
- Learn practical work skills with different audiences.
- Learn training skills and ability to conduct trainings.
Target Audience:Business trainers, consultants, presenters, facilitators, directors, public speakers.
Understand objections` typology, Use service management elements, Practice main techniques to overcome objections, Avoid conflict situations and make them useful for the both parties.
Target Audience: wide audience
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