Course Objectives:

• To assess your interaction skills;
• To share your experience on overcoming communication obstacles and difficulties, and to outline the development of your abilities of correct and effective information communication;
• To improve your listening techniques;
• To determine the criteria of your own communication effectiveness;
• To study the foundation of effective interaction through beliefs, behaviour, and feedback blending;
• To be able to analyse both strategically and tactically communication situations; and finally, to plan success
• To handle meetings professionally.
• To write letters, service letters, analytical notes.