Trainer: Yurii Bodryagin

Certificated business trainer. Specialization – FMCG sales. Training experience - 13 years.

Aims:
To train constructive work skills with objections, apprehensions and excuses of clients that leads to improve of financial effectiveness in commercial negotiations.

 Objectives:
• to develop attitude to objections as to extra information source, as to useful and prospective experience;
• to form understanding of general strategy work with objections;
• to develop prevention skills and work with typical client objections at selling of certain goods and services.

Course content

• Objection sources
• Prevention of objections, prevention methods
• False and true objections
• Methods to reveal true objections
• Objection processing procedure
• Forms of partner objections and methods of their remove
• Objection processing techniques

Employees of “selling” departments (commercial agents, consultants in sales areas, service system specialists, etc.) whose job responsibilities include intensive communication with clients.

Russian

Check Point Talent Solutions Almaty

6 hours