WORK EXPERIENCE
2007-2009 – business-trainer in “Ambition” training company (former «САРС-Almaty»);
2005-2007 – business-trainer in «Faberlic» representative office in Kazakhstan;
2004-2005 – supervisor in Colgate-Palmolive representative office in Kazakhstan;
2002-2003 – sales representative in “Prima” LLP;
1999-2010 – trainer for trainers in the Association of Young Leaders of Russia and the Association of Young Leaders of Kazakhstan;
1996-1999 – trainer in the Association of Young Leaders of Russia and Association of Young Leaders of Kazakhstan.
TRAININGS/SEMINARS WORK EXPERIENCE
Specialization (programs):
• Personnel Training and Development for Line Managers and Supervisors (Management key skills, personnel development, motivation management, conduct meetings, leadership, managerial influence, management of trading company),
• Sales and negotiations (teleselling, active sales, direct sales, retail sales, service sales, work with objections, negotiations, client oriented approach),
• Development of basic skills (time and priority management, problem-solving and decision-making, assertiveness, work with information, basic communicative skills, telephone communications, orator skills, influence and counteraction to manipulation, conflict management),
• Team-building programs (team-work skills, team building and development).
The trainings should be conducted in interactive mode, at that the participants are maximally involved into training process. There should be free, creative and positive atmosphere in the auditory during training course.
The programs are precise, structured and usable, and the material is laconic and logical.
EDUCATION
Certificate of advanced level of trainings and professional education of Training & Occupational Learning Institute, London, Great Britain, and САРС, Almaty), 2007.
Diploma of Karaganda State Technical University, Informational technologies department, 2001.
ADDITIONAL INFORMATION / CERTIFICATES
«Consultant Key Skills» training-seminar (Kazakhstan Association of Consultants in Management, Almaty, EBRD BAS Program, Step&Grow Business-decisions agency), 2008.
«New trainings development strategy» master-class of Elena Sidorenko (“Arsenal” management school, Moscow), 2007.
«Leading as a Trainer» training-seminar and certification (Institute of Leadership & Management, London, Great Britain, and САРС, Almaty), 2007.
Complete training cycle for trainers and certification (Open Training University of Mark Kukushkin, Moscow, and “HR Consulting”, Almaty), 2006.
“Effective sales” business seminar of Radmilo Lukich (Pinta Lab Ltd, Moscow, and «The Choice», Almaty), 2006.
«Personnel training and development in business-organizations» Training-seminar (Open Training University of Mark Kukushkin, Moscow, and “HR Consulting”, Almaty), 2005.
«Leadership in sales management» training (Colgate-Palmolive representative office in Kazakhstan and Byelorussia, Almaty, Minsk), 2004.
“Management technology. Effective management in regional business” Training (“Emity International” LLP SP, Almaty, 2004.
Training for trainers (“Akkord” Center of Public Development, Almaty), 2001.
Educational Leader Conferences “Association of Young Leaders” (AYL) Public Organization, Training for trainers (AYL) Almaty, Training for trainers AYL (Almaty, Moscow), 1996-2000.
