Effective Communication
Training Program
· Unit I. Introduction
What is the purpose of communication? Definition
Importance of communication?
Communication channels in companies
· Unit II. Structure of interpersonal communication and criteria of their effectiveness.
Concept of communication
Mutual responsibility of the communication participants.
Communication channels
Communication model
Interrelation modeling
Active listening skills
Effective questions
Non-verbal communication
· Unit III. Communicative barriers
Communicative barriers. Ways to overcome them.
Hierarchy of personal values
Why is it important to overcome communicative barriers?
Conflicts handling
Business communication skills. Business games.
Training Audience
Trainers
Language of delivery
Russian
Training Place
Check Point Talent Solutions Almaty
Training Duration
2 days, 16 hours