1. Description of the course

• Acquaintance with participants. Presentation of the course  
• Rules of work during the course

2. Basic skills for effective communication  

• Forms of business communication  
• Secrets of non-verbal communication.  Possession of finger  language (also body language)
• Secrets of success of verbal communication. Effective possession of speech. NLP is in professional’s service.

3. Forming-up of a contact

• Setting up of first impression
• Setting up of required communication atmosphere
• How to be a leader in communication

4. “Reach bed-rock” skill

• Effective usage of questions. Question techniques
• Active listening skills

5. Art of “Make proposal and conduct presentation”

• Profitable speech
• Usage of argumentation methods

6. Work with reactions of communication partner

• Types of reactions in communication
• Methods of work with reactions  
• Effective methods of overcoming of exceptions
• How to take exception

7. How to find the pass to people

• Keys to communication with different types of people
• Correct usage of perception in work  

8. Methods and techniques of negotiation

• Negotiations with suppliers – real education for effective negotiator  
• Preparation for negotiations  
• Factors of influence during negotiations  
• Styles of negotiating
• Effective strategies and tactics of negotiations
• Literate merchandising
• Squeezing and keying: how to use and how to resist it
• Methods of persuasion  
• Secrets of confident behaviour in negotiations

9. Skills of conflict management during communication

• Methods of preventing of conflicts  
• Methods of effective behavior in conflict situations
• Usage of conflict for achieving aims in negotiations
• Methods of emotion control and stress overcoming   
  
  

10. How to finish communication effectively

• Methods of opponent’s  motivation to make him do a profitable decision for you
• Summing-up and create a plan of further co-operation development

11. Conclusion

• Summing-up.  Answers on participants’ questions  
• Plan of further development  
• Feedback and evaluation of training