Module 1. Personality of assistant.
 Duties of a secretary.
 Business and personal necessary characteristics of a secretary for successful work.
 Emotional intellect of personal assistant.

Module 2. Dialog with a manager.
 Rules of business negotiations.
 How to sale your idea to a manager.
 Execution of manager orders.
 Feedback from a manager.
 Telephone etiquette.

Module 3. Work day planning
 Work day inventory.
 Planning and achieving of goals.
 Distribution of priorities. Choice.
 Work day planning for a manager.
 Self-management, self-motivation, self-control.
 Simultaneously – several works.
 Computer diary.
 Stress – management in work of personal assistant.

Module 4. Types of managers
 Psychological type and its correspondence.
 Approaches.
 Methods of interaction.
 Styles of management.

Module 5. Organization of negotiations, business meetings, presentations
 Organization of negotiations, presentations, conferences.
 Reception of delegation.
 Preparation of a room.
 Reception of visitors.

Module 6. Business etiquette
 Greeting,presentation, compellation.
 Dress -code.
 Serious small items: dances near doors, stand or sit, handshake.
 Behavior at corporative parties: recommendations and faults.