WORK EXPERIENCE

April 2002 – 2009        “Check Point Central Asia” Executive Search, Recruitment, Training, Consulting.  Almaty, Kazakhstan

      Responsibilities:

·        Managing all Training Department’s activities;

·         Managing an “Overview of Oil Industry” Technical Training.

·         Managing and coordinating the work of Business Trainers.

·         Designing and conducting Soft Skills Trainings.

·        Marketing of training, providing HR Consulting Services;

                The following training programs have been conducted:

Team Building events, Core Managers’ Skills Program (Supervisor Program), Effective Business Communication, Selling Skills Training, Consultative Skills trainings, Time Management, Train the Trainer, Telesales,

Presentation Skills trainings for large international companies such as: Gallaher Kazakhstan, Philip Morris, TCO, KPO, ООN, Price Waterhouse, Maersk, SOS Clinic International, Ducat, Globalink, Mary Kay, Nursat, Regent Ankara, КazakhOil Aktobe, Toyota, ABN Amro Bank, Astana Finance, Altel, Interfood, Raimbek Bottlers, K-cell, Berlik.   

2001                             “DHL International Kazakhstan”. Almaty, Kazakhstan

                                    HR Acting Manager

Objectives: Recruitment based on SDI (a questionnaire to help discover the characteristics and potential of person’s relating style), staff classification process, managing employees career planning and development

                 Responsibilities:

·         Managed employees benefit program, managed appraisal based on Competency Portfolio (HAY Grading-Competency Model which is critical for job, position or organization);

·         Preparation of final report for Head Office;

·         Drawn up job descriptions for the personnel, worked out personnel database;

·         Responsible for labor force planning, screening applicants, internal and external training policies (training needs assessment, budget formulation), organized internal PR events.          

1997 – 2001                  “DHL International Kazakhstan”. Almaty, Kazakhstan                                            

                                    DHL Central Asia Training Manager

Objectives: To manage and coordinate all training process within the Company.

                 Responsibilities:

·         Organized training needs assessment and worked on training   department budget formulation;

·         Provided a variety of training options;

·         Developed and delivered different trainings and seminars, personal development programs to secondments (Courses, Personal Development Programs, Secondments, etc.) to DHL CIS, KZ, Central Asia staff.

Courses conducted: Winning Team-Managers development Program, Core Managers Skills, Effective Business Communication, Customer Care, Team Building, Company Induction, Consultative Selling, WPX – Product Knowledge, Time Management, Stress Management, Leadership, Managing Performance, Learning to Learn Receipt for Excellence-training for sales staff.

1994 – 1996                  “DHL International Kazakhstan”. Almaty, Kazakhstan

                                   Head of Customer Service Department

1993 – 1994                  “DHL International Kazakhstan”. Almaty, Kazakhstan

                                   Customer Service Agent

EDUCATION:   

1970-1974                    Kazakh State University and World                                                      Languages. Almaty, Kazakhstan of International Relations

                                   Qualification: Teacher of the English Language/ Diploma

TRAINING COURSES                          

1996                 Excellence in People Management

1997                 Trainer Skills - 3, Brussels, Belgium DHL Training Department

1997                 Customer Care, DHL Russia/Moscow

1998                 Successful Staff Appraisal

1998                 Trainer Development Course. Excellence Through Coaching.

                        This workshop provides participants with the skills and knowledge required run on-                       the job             coaching session. (Fast Forward Training Company) Bucharest                                   Course Leaders Pam Welsby (UK) and Joan Mackenty/Ireland), Romania

1998                 Effective Presentation Skills, DHL Russia/Moscow

1999                 Trainer Development Courses. Accelerated Learning

     The program gives more advanced training techniques designed to develop the quality and effectiveness of training. Use of this technique is now proven to improve the speed and effectiveness of learning, the ability to improve the retention of learning and the ability to easily apply learning to the working environment.

                                         (Fast Forward Training Company) Budapest, Hungary Course

                             Leaders Pam Welsby (UK) and Joan Mackenty/Ireland)

1999                 Effective Negotiating Skills, CAP Almaty

1999                 Self Management, DHL Russia/Moscow

2000 – 2001      Trainer Development Course Personal Power

                                   This workshop provided participants with more advanced interpersonal skills such as                             influencing, counseling and facilitation.

                                   (Fast Forward Training Company) Moscow, Russia.

                                   Course leader Pam Welsby (UK)

           2000                 Consultative Selling (Moscow, Russia MTI)  

2001                 Trainer Development Courses Excellence in Training Management

                  This workshop provides participants with in-depth knowledge of how training can   add value to familiarize them with the role of internal consultant.  

          (Fast Forward Training Company) Lujbliana, Slovenia. Course leaders Pam Welsby (UK) and Joan Mackenty (Ireland)

2001                 Strength Deployment Inventory & Relationship                                                                           Awareness Theory Training – Personal Strengths Publishing – London, UK.

                        Certificated user of SDI can develop and present SDI based courses to the audiences                  of their choice