Trainer: Yurii Bodryagin

Certificated business trainer. Specialization – FMCG sales. Training experience - 13 years.

Aims:
Improve effectiveness of professional skills of the participants in the sphere of teleselling by recognition of peculiarities of telephone communication and train participants’ skills in the sphere of telephone communication techniques.

Objectives:
• To train communicative skills taking into account specification of telephone communication;
• To train sales skills in situations of telephone communication with clients.

Course content

Telephone communication
─ Rules of telephone negotiations, specification of telephone communications
─ “Cold” contacts technologies
─ Active listening by phone
─ Verbal and paralinguistic component of telephone communications

Telephone selling
─ Capabilities and limitations of teleselling process
─ Objectives and strategies of telesellings
─ Factors influencing effective sales in telemarketing
─ Sales stages

Managers, sales representatives, employees of trade departments performing promotion of goods and services by means of teleselling.

Russian

Check Point Central Asia, Almaty, 61 Kairbekov str. tel: 259 88 88

6 hours